Returns & Refunds

Return window

Eligible physical products may be submitted for a return request within 30 calendar days after the return window begins. For shipped orders, the window begins when the order is marked fulfilled/shipped. For pickup orders, the window begins with the purchase.

How to request a return

For online orders, sign in, open My Orders, select the order, and choose Request Return for the exact physical item. You may also contact customer support for help. Please do not mail or drop off a return until return instructions have been provided.

Item condition

Returned products should include the same item, serial-numbered hardware, accessories, and other included contents that were sold. We may decline or reduce a return where an item has been materially altered, disassembled, damaged after delivery or pickup, has had identifying labels or serial numbers removed, or is missing included components, except where applicable law requires otherwise.

Refunds

Approved refunds are issued either to the original payment method or as store credit, depending on the approved return and the option selected in the return process. Any refundable sales tax allocated to the returned item is included. If store credit was used on the original order, an original-method refund first restores the refundable store-credit portion before refunding the remaining eligible amount through the external payment method.

Original outbound shipping charges are not automatically included in an item refund unless the return results from our error, the item arrived damaged or materially not as described, we agree otherwise, or applicable law requires it.

Return shipping and disputes

Unless we provide a return label or agree that the return is due to our error, the customer is responsible for safely returning the item as instructed. If there is a problem with an order or a charge, please contact us first so we can review and resolve it promptly.